95% of all smartphone customers turn to the web for smartphone support. And when they do, you want them to have a support experience they never had before. Qelp, a SYKES company, provides a market-leading digital self-service solution for companies whose customers require assistance with straightforward device configuration and how-to-use needs. By doing more for customer experiences and personalized problem-solving, SYKES helps your business grow with REAL PEOPLE. REAL SOLUTIONS.?
CX benefits of digital self-service technology:
- Higher customer satisfaction — NPS
- More traffic to your website
- Fewer calls to your call center