Smart Customer Experiences

Reduce cost while increasing

Customer Satisfaction

SYKES Sweden delivers world-class customer care that increases brand loyalty and drives revenue growth.

IS YOUR COMPANY PREPARED FOR UNEXPECTED DISRUPTIONS?

BUSINESS CONTINUITY THROUGH WORK AT HOME

Many companies are not prepared for the current COVID-19 situation we find ourselves in. How do you ensure that your customer service continues to run smoothly? Find out now!

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What is SYKES?

SYKES is a multinational call center company specialized in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound customer service and technical support.

We can provide the teams, systems, and technology you need to streamline and optimize all phases of your customer journey. We do this while elevating the moments that matter most with exceptional one-on-one support — because no matter how much technology advances, people will always be at the heart of your business and ours.

55000

Employees

30

Languages

23

Countries

43

Years of Experience

WHY SYKES?

We are one of the global leaders in outsourced customer care and support. Here is why.

Effective customer care

In Sweden we have centers in Gothenburg, J?nk?ping, Kalmar, Ed and Sveg. This makes us flexible, and our experience allows us to deliver cost-effective solutions tailored for your business.

Accelerate transformation

From chatbots to self-service content, we constantly innovate to help our partners stay ahead of the competition. Step into the future of customer care with our digital solutions.

Quality customer interactions

With over 40 years of experience and 55000 employees worldwide, we are a proven partner in delivering world-class business process outsourcing, customer service and technical support.

GLOBAL REACH, LOCAL TALENT

The global partner that speaks your language

SYKES delivers exceptional customer experiences and cost-efficient business process outsourcing (BPO) services to many well-known global brands. Our strength lies in our ability to channel our sizeable international experience and innovative know-how through our local specialists. We create customer experiences that attract, convert and retain customers. At our eight centers in the Nordics and two centers in Cyprus, we provide multi-channel customer engagement services, tailored to the Nordic market.

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Partner with SYKES and increase productivity, improve customer satisfaction and accelerate your digital transformation.

Our Services & Solutions

SYKES Sweden provides a broad range of business process outsourcing (BPO) services, such as sales, customer service and technical support. Whether it be through phone, email, social media or chat; our multichannel customer care solutions create value in every step of your customers’ journey. Regardless of the service you need, we’ve got you covered at every touchpoint of your customers’ journey.

Customer Care Services

Customer service, technical support and sales: our call centers deliver excellent customer interactions for any business outsourcing process. We help your product or service fulfill its value and revenue potential while you have your hands free to focus on your core business.

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Digital Transformation

From digital marketing to self-service support products, our customer experience solutions create growth opportunities through efficient engagement with your customers. Our digital solutions use state-of-the-art technology to empower your customer care processes.

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Delivery Models

Our delivery platform enables our agents to communicate with your customers from any location, all in line with your priorities. Choose or combine our traditional on-site solutions for extra security, SYKES Home for flexibility or Automating processes to increase efficiency.

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Client?Testimonials

Compared to other outsourcing providers I have previously worked with, Sykes is more knowledgeable, more independent, more tech-advanced and open to innovation.

Consumer e-commerce client

Our business relationship is as close as it can be. Our Sykes contacts feel like part of our company.

International travel client

Strong level of communication, flexibility and understanding of our business needs.

Retail banking client

Save up to 65% of your cost for customer support.

LEARN HOW WE CAN HELP YOU GROW

Find out today how we can contribute to your growth through cost effective business process outsourcing and excellent customer engagement services.

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